I had a negative experience with Zeiss. It took almost six months for the
repair to the strap holders, which both broke, and I was charged more than
$200.00 . Zeiss considered the problem normal wear and tear. To me it
was due to the use of inferior materials. I was offered no loaner and
spent part of spring migration and the entire summer using a less than
optimal pair. If I ever have cause to purchase another pair of binocs, it
will not be a Zeiss.
On Mon, Nov 9, 2020 at 10:27 PM Barry Blust <barryblust...> wrote:
> Sorry to hear about your Zeiss experience.
> After hearing about that I just had to mention that this summer I had just
> the opposite experience with Zeiss. A pair of binoculars that I had
> purchased 34 years ago was still working very well but had plenty of wear
> and tear. Since they had a lifetime warranty I decided to send them to
> Zeiss for cleaning & servicing. They told me they would let me know what
> needed to be done and how much it would cost. Two days after they received
> them they contacted me to tell me they would be replacing them with a new
> pair, free of charge. This new pair was comparable to but somewhat better
> than the ones they replaced. I was extremely happy with Zeiss’ support.
> Barry E. Blust
> (from iPad)
> Glenmoore, PA
> Chester County
> "When we try to pick out anything by itself, we find it hitched to
> everything else in the Universe."
> -- John Muir
> > On Nov 9, 2020, at 4:01 PM, jerry Kruth <
> <00000005ead0dac6-dmarc-request...> wrote:
> > Denise,
> > With the exception of ZEISS, most binocular companies will stand behind
> their product and give better quality service for the best price. I would
> recommend contacting the manufacturer and give them an outline of the
> defect and see what they have to say?
> > I have a pair of SWAROSKI 8.5 x 42, which, last spring, I carelessly,
> let slide off the dashboard of our car and knocked out the right side focus
> while we were in Costa Rica. The company rep, Alex, LENT me a pair, since
> all mail and post flights were curtailed due to virus. When I got home
> recently, Swarovski repaired them under warranty, although the fault was
> mine, and express mailed them so I will have them in time to depart for
> Cape May soon; all without costing a penny.
> > My wife's LEICA 8 x 42 had a similar problem. Leica had a problem
> getting parts so gave her a new pair.
> > Now those are class acts from class companies.
> > Contrasting -- my ZEISS binoculars were in their case, in the closet,
> and the focus wheel froze; without any trauma, bounce, salt water, heat,
> cold, etc. The company refuses to address the problem, citing "fungi
> contamination," and offered $100 off a new pair! I replied there wasn't
> anything extraterrestrial or lethal, nor nothing amiss on my part?
> > They have stonewalled.
> > I will be suing them.
> > My conclusion -- buy the best instrument your budget will suit, but take
> great care on how the company treats you AFTER you fork over your hard
> earned dollars. These are not ming vases in museums, but technical
> instruments that get a lot of trial in the field. Service, just like for
> your car is a very important element in the long run. So go back to the
> > My 4c
> > Regards,
> > jk
> > -----Original Message-----
> > From: Denise Donmoyer <nightowl57...>
> > To: <PABIRDS...>
> > Sent: Mon, Nov 9, 2020 3:37 pm
> > Subject: [PABIRDS] binocular repair
> > Does anybody know of a place that does binocular repair?
> > Denise Donmoyer
> > Sweet Arrow Lake
> > Pine Grove, Schuylkill Co.
> > <nightowl57...>