Date: 7/22/17 4:17 pm From: David Shuford <deshuford1...> Subject: Excellent service from Pentax
I have had good results with Pentax service. I had to send my binoculars back ( think for an alignment), and I don't think they charged me the $20 fee that normally would apply for binoculars that old. Also, when I lost a scope eyepiece cap, they scrounged around, found one, and sent it to me--free.
Nikon has been responsive to me too, although they may not be able to fix everything. I believe they will pay for shipping, something I didn't know the first time.
It's unfortunate, but human nature, that if we have a bad experience, for whatever reason, with a company (or even a human being), that can get them on our list forever.
David Shuford Winston-Salem
On 7/22/2017 3:03 PM, Paul Serridge (via carolinabirds Mailing List) wrote: > > > > For me Swarovski sets the standard for both product and service. For > them a life-time warranty is real, not something to wriggle out of. > > Paul Serridge > Greenville, SC