Date: 7/11/25 8:52 am From: Harold Donnelly (via carolinabirds Mailing List) <carolinabirds...> Subject: Re: Binocular Problem
Thank you I am having the same problem
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C A" (via carolinabirds Mailing List) wrote:
I have a pair of Conquest as well. I’ve had mine for a similar amount of time and haven’t had that issue. On the other hand I can say when I had issues with the eyecups, I called Zeiss and their customer support was great. The gentlemen tried to talk me through a self repair over the phone and when that didn’t work he mailed me new eyecups for free. No receipt or anything else was asked for. He took my address and I got them about a week later. Mailing them in for repair is obviously more involved but after my experience I would feel confident about them doing right by their customers one way or another. Definitely give them a call. Hope you get your issue resolved.
- Chad
On Jul 11, 2025, at 10:12 AM, jim.capel <carolinabirds...> wrote:
I have a pair of Zeiss Conquest binoculars purchased three years ago. Lately, I have to adjust the diopter every time out to sync the vision of my two eyes. Then, when I look at something that's at a significantly different distance from the distance I used for adjusting, after focusing, I find that my vision is out of sync for my two eyes. It's as if the focusing knob isn't functioning properly to keep the two eyes in sync.
I'm just wondering if others have had this problem with binoculars in the past, and also, what experience people may have had with Zeiss doing repairs.
Thanks,
Jim Capel
