Date: 7/11/25 7:32 am From: C A (via carolinabirds Mailing List) <carolinabirds...> Subject: Re: Binocular Problem
I have a pair of Conquest as well. I’ve had mine for a similar amount of time and haven’t had that issue. On the other hand I can say when I had issues with the eyecups, I called Zeiss and their customer support was great. The gentlemen tried to talk me through a self repair over the phone and when that didn’t work he mailed me new eyecups for free. No receipt or anything else was asked for. He took my address and I got them about a week later. Mailing them in for repair is obviously more involved but after my experience I would feel confident about them doing right by their customers one way or another. Definitely give them a call. Hope you get your issue resolved.
- Chad
> On Jul 11, 2025, at 10:12 AM, jim.capel <carolinabirds...> wrote:
>
> I have a pair of Zeiss Conquest binoculars purchased three years ago. Lately, I have to adjust the diopter every time out to sync the vision of my two eyes. Then, when I look at something that's at a significantly different distance from the distance I used for adjusting, after focusing, I find that my vision is out of sync for my two eyes. It's as if the focusing knob isn't functioning properly to keep the two eyes in sync.
>
> I'm just wondering if others have had this problem with binoculars in the past, and also, what experience people may have had with Zeiss doing repairs.
>
> Thanks,
> Jim Capel
